Begin your order by completing our quote form. Describe your project, timeline for completion, and upload your art. We’ll send an itemized quote to the email you provide. Read carefully before approving as this quote will become your work order. Confirm the quote is accurate and click ✓Approve
A member of our staff must review your request and verify the products are available and all questions are answered before sending a quote. Please allow 24-48 hours for a reply in some cases.
Secure payment can be made by clicking the Pay Amount button on your approved quote.
We won’t begin the order until a payment is received.
If you represent an organization that is limited to net terms or other payment methods, let us know in the comment field on the quote form.
An Art Approval request containing our mock-ups for your order will be sent when the art is ready for review. If the mock-up is accurate, click Approve and sign your name. We will not print or stitch any item until you have approved the mock-ups.
If something is inaccurate, click Decline and add a comment with the changes you’d like to see.
With the art approved and the invoice paid, your order will be added to the production schedule. The order will be completed by the agreed upon due date posted on the invoice.
We will notify you immediately if the situation changes resulting in any delays.
When your order is complete, we send an email and text notification that the order is ready for pick-up. If we are shipping the order, we will send tracking info as well.
How we determine price
Custom work requires custom pricing. Every job has the potential to have an element that is particularly challenging and would need to be reviewed by one of our experts. Understandably, we don’t post our prices. However, we can share with you what elements drive our pricing decisions.
Screen Printing
Number of Colors
Each color being printed requires a different screen. Separating these colors from the art for different screens and recombining them on the press takes additional time.
Using the single color version of a logo in a tasteful way can reduce price and sometimes is a more desirable finished product to the consumer. Think “less is more”
Print Locations
If the front of a shirt has one design and the back has another, each shirt is printed, dried, then brought back and printed again. To a press operator, this is two jobs on a single shirt. If your project has a limited budget, consider if the front and back elements can be combined on one side of the shirt.
Print Size
Small prints are priced lower than large prints as they take less time and use less ink. Because it is so common for a company to have a small left chest with a large back print, we have a package price for this combination. Oversized prints do cost considerably more because they require a lot more planning to execute and of course use more materials.
Embroidery
Stitch Count
We have a standard price for embroidery under 5000 stitches. There is a price increase for each 1000 over. Most left chest designs consisting of a small logo and a company name are under the standard limit. Factors that affect stitch count are design size and the amount of area within the design that is filled in with stitches.
Locations
Since we can only stitch one part of a garment at a time, each location on an item that receives embroidery is an additional charge. Don’t worry though, we have first, second, and third location pricing. It’s not simply doubling or tripling the price of the first location.
Digitizing
A software program is used to manually design how the machine will sew a piece of art. This process is called digitizing. We quote each digitizing service based solely on stitch count. Simple text can be embroidered by using a font from our stock collection without the need for digitizing for a small fee. A more elaborate design will require the service.
Frequently Asked Questions
Can I see what the shirt will look like before you begin production?
Absolutely! We insist actually. We send a high resolution mock-up of a model wearing the exact shirt or hat you selected with your design digitally added as part of the approval process. Nothing moves forward until we know you are satisfied with the project and approve the mock-up. We can make production samples but it’s usually unnecessary. If you require a production sample, let your contact know during the quoting process.
What if I don’t like the proof you send?
No problem! Click "Decline” on your art approval message and tell us what you don’t like and make suggestions. This is the time to get things right before moving to production. Once the changes are made we’ll send the approval request again until you’re satisfied.
Can I SUPPLY my own shirts?
You’re welcome to supply your own apparel for decoration, but we highly recommend clients let us supply the garments. We are very efficient at finding the high quality items you’re looking for at a competitive price. Save your valuable time and let us do the work of finding all the different sizes, styles, and colors your team needs.
Can I stop by to talk about my order?
We enjoy talking to our clients but if we are not prepared for your visit it may take far longer than expected. We wouldn’t want to waste any of your valuable time. Reach out and tell us what you’d like to accomplish and we’ll set up an appointment where we can show you samples, swatches, price options and anything else you’re interested in seeing.
WHY IS MY ORDER ON HOLD?
Typically an order hasn’t been sent to production as planned because an invoice was sent and we haven’t received payment, a proof was sent but hasn’t been approved, or we haven’t received all the details to move forward with the order. There may be an act of God that puts the order on hold but you’ll be the first to know what happened and how we plan to resolve the issue.